Contact Us
Whether you have spotted something out of date on one of our reviews, want to ask about how we rank fast-payout casinos, or have a general question about gambling online in Canada, this is the page to use. We read every message that comes in, even if we can't always reply individually.
What we can help with
Online Casino is a research and comparison site, not a casino operator, so we can't process deposits, withdrawals or account issues on your behalf. What we can do is answer questions about our content and methodology, including:
- Corrections or updates to bonus terms, payout speeds or licensing details mentioned in a review
- Questions about how we test and score casinos such as Cashed, SlotsGem or WinnerIsland
- Feedback on missing information, broken links or outdated offers
- General queries about how online casino bonuses, payments or games work in Canada
- Media, partnership or content-related enquiries
What we can't resolve directly
Because every listed brand is an independent operator, account-specific problems have to go through the casino itself. If you're having trouble with a deposit, a withdrawal, a bonus that hasn't applied correctly, or verification documents, the fastest route is the live chat or support email listed on the operator's own site. We're happy to point you toward the right department if you're not sure who to contact, but we don't have access to any player accounts and can't intervene in individual disputes.
Before you reach out, a few things to check
A lot of common questions can be answered without waiting for a reply:
- Bonus terms — wagering requirements, maximum bet limits and game restrictions are usually listed alongside the offer in our reviews. These conditions come directly from the operator and can change, so always confirm the current terms on the casino's own promotions page before opting in.
- Licensing and eligibility — for a general look at how oversight and player protection work for Canadian players, our Responsible Gambling page covers the basics, and our Terms and Conditions explain how this site itself operates.
- Who we are — if you'd like background on why we compare casinos the way we do, the About Us page covers our approach and independence from the operators we review.
How to get in touch
The easiest way to reach us is through this page's contact form, where you can describe your question or feedback in a few lines. Include the name of the casino and page you're referring to if your message relates to a specific review — it helps us track down the right section quickly. We aim to review submissions in the order they arrive, though response times can vary depending on volume.
A note on independence
Online Casino may earn a commission when readers sign up with a casino through links on this site, but that arrangement has no bearing on how we rank operators or respond to feedback. If you tell us something is wrong, we check it against the operator's own terms and update the page accordingly — we're not incentivised to protect any single brand's listing.
If you're outside Canada or researching other markets
Some readers land here while comparing options beyond the Canadian market. If that's you, our coverage of non-Gamstop casinos in the UK may be more relevant to what you're looking for, and is worth a look before you get in touch about a Canada-specific query.